Investor Grievance Redressal Mechanism
Dear Investor,
We wish to serve you to the best of our professional and moral integrity/capability. Our execution and its communication are always targeted to service you in the most professional manner. However, in event of any complaint, query arising from services offered by the Research Analyst or contractual obligation between Client and Research Analyst, the Investor may redress their grievances through the below mentioned procedure.
1. Lodging of Complaint:
Investors can lodge complaints against entity directly Rajit.aggarwal@gmail.com or via the SCORES portal at www.scores.sebi.gov.in or through the SCORES mobile app available on Android and iOS.
The complainant may lodge the complaint against the concerned person/ entity on SCORES within a period of one year from the date of occurrence of the cause of action.
2.Registration Process for SCORES:
In order to get registered on SCORES portal, there are two ways to register:
2.1 Fetching Registration Details from KRA Database: Enter PAN number and Date of Birth. Validate PAN to display registered mobile number. Verify mobile number through OTP to fetch KYC details and set up user ID and password.
2.2 Filling the Registration Form: Enter PAN and Name as per PAN and Date of Birth. Validate PAN to verify details. Enter KYC details, verify email and mobile number via OTP, and set up user ID and password.
3. Process for Handling of Complaints:
3.1 Submission of Complaint:
When a complaint is lodged against any entity on SCORES, it’s sent to the entity for resolution. The entity must resolve the complaint and upload an Action Taken Report (ATR) on SCORES within 21 days. The ATR is automatically shared with the complainant.
3.2 First Review of Complaint:
If the complainant isn’t satisfied with the entity’s response (ATR), they can request a review within 15 days of receiving the ATR. If the entity fails to respond within 21 days or if a review is requested, the Designated Body intervenes and submits an Action Taken Report within 10 days.
3.3 Second Review of Complaint:
If the complainant remains dissatisfied after the first review, they can request another review within 15 days. If the Designated Body also fails to respond within 10 days or if a further review is requested, BSEASL/ SEBI steps in for a second review with the Designated Body or the concerned entity.
4. Online Dispute Resolution (ODR)
Investors can opt for ODR at www.smartodr.in ODR decisions are conclusive. There exists Investor Service Centres of Stock Exchanges which provide assistance in regard of ODR.
5. Toll-Free Helpline for Complaints:
Complainants can call to get help on matters related to SCORES at Call 1800 266 7575 or 1800 22 7575 for assistance on lodging complaints, checking complaint status and other related matters in 8 languages from 9:00 a.m. to 6:00 p.m. (excluding holidays).
6. Disposal of Complaints:
Complaints are considered disposed when the complainant is satisfied with the resolution or opts to withdraw through ODR. BSEASL/ SEBI may intervene in unresolved cases.
7. Matters Not Considered as Complaints in SCORES:
- Complaint not pertaining to investment in securities market.
- Anonymous Complaints
- Incomplete or un-specific complaints
- Allegations without supporting documents.
- Suggestions or seeking guidance/explanation.
- Not satisfied with trading price of the shares of the companies
- Non-listing of shares of private offer
- Disputes arising out of private agreement with companies/intermediaries.
- Matter involving fake/forged documents.
- Complaints on matters not in SEBI purview
- Complaints about any unregistered/ un-regulated activity
- Complaints relating to cases pending in a court or with ODR.
- Complaints which are in the nature of market intelligence i.e., information given to SEBI regarding violation of any of the provisions of the securities laws.
8. Complaint Redressal for Non-Resident Indians (NRIs) and Overseas Citizens of India (OCIs)
NRIs/OCIs can register by fetching KYC details or filling the registration form. Verification of Indian mobile number is optional.
9. Market Intelligence Portal:
Market intelligence-related complaints i.e. corporate governance, insider trading, price volume manipulation and such other things as prescribed should be lodged at https://mi.sebi.gov.in/